What is Call Forwarding?
Call Forwarding redirects incoming calls to a different phone number for handling, with some landline phones limited to forwarding one call at a time.
What is Caller ID?
Caller ID displays the calling phone’s number and, often, the associated name on the recipient’s phone, facilitating call screening.
What is Carrier Network Infrastructure?
Carrier Network Infrastructure (CNI) encompasses physical networks essential for data transit, including various transmission mediums, each impacting VoIP services uniquely in terms of stability and cost.
What is Choppy Audio?
Choppy Audio in telecommunication occurs when speech is broken up, sometimes missing words, often due to packet loss or bandwidth limitations.
What is Agent Availability?
Agent Availability measures the percentage of time an agent is marked ‘Available’ in a call queue, useful for monitoring call distribution and agent activity.