What is DID in VoIP?

Direct Inward Dialing (DID) in VoIP allows external direct calling to specific lines. In the U.S., DIDs are essential for assigning unique e911 addresses, crucial for accurately directing emergency services.

What is PCAP in VoIP?

Packet Capture (PCAP) in VoIP is a diagnostic method used by technicians to analyze data packets for troubleshooting. PCAP files contain captured data streams, aiding in network issue resolution.

What is DND Mode?

Do Not Disturb (DND) mode in telephony systems marks all lines as busy, directing incoming calls to voicemail, with options for different voicemail greetings and reminders to deactivate DND.

What is Ping?

Ping measures the time it takes for data to travel from a device to the internet and back, with high ping potentially affecting call quality in VoIP.

What is EWT in VoIP?

Expected Wait Time (EWT) in VoIP is a predictive metric used in call centers to estimate the waiting time for callers. While not always precise, it provides valuable insights for managing call center operations.