What is Weighted Call Distribution?
Weighted Call Distribution assigns specific percentages of incoming calls to agents, suitable for low-volume call environments or varied agent skill sets.
What is FOC in VoIP?
Firm Order Commitment (FOC) is the confirmed date for transferring a phone number from one carrier to another, marking the end of the porting process.
What is Group Paging in VoIP?
Group Paging (GP) broadcasts a user’s voice through multiple speakerphones, functioning like a basic public address system.
What is HD Voice?
HD Voice refers to VoIP calls using high-definition codecs, like G.722, providing clearer audio quality, often limited to VoIP-to-VoIP or Wi-Fi calls on mobile carriers.
What is Hosted VoIP?
Hosted VoIP is a business telephony model where the service provider manages equipment and call routing, encompassing hosted and cloud PBX services.