What is TCP?
Transmission Control Protocol (TCP) is a reliable data transfer method with error checking and retransmission of lost packets, enhancing call delivery accuracy but with increased latency.
What is UDP?
User Datagram Protocol (UDP) is a faster, connectionless data transfer protocol without error checking, leading to potential unreliability. Some networks drop UDP connections after a set time, causing call drops.
What is Uniform Call Distribution?
Uniform Call Distribution routes calls to the agent who has been idle the longest, allowing efficient agents to handle more calls.
What is Voicemail to Email?
Voicemail to Email converts voicemails into digital ‘.WAV’ files and sends them to an email address for convenient access and storage.
What is Voicemail Transcription?
Voicemail Transcription uses voice-to-text technology to convert voicemails into readable text format, sent via text or email, though not always 100% accurate.