What is a Call Announcement?
A Call Announcement is an audio message that plays before a phone starts ringing, ensuring the caller hears the message even if the call is quickly answered.
What is a Call Center in VoIP?
Call Centers in VoIP are systems where callers are queued to wait for available agents. These queues are dynamically managed, ensuring efficient call distribution based on agent availability and other factors.
What is a Call Group in VoIP?
A Call Group is a set of phones that receive calls to a single number or extension, utilizing different distribution methods for call management.
What is a Call Path?
A Call Path refers to the capacity to handle calls in a hosted service, often equating to the number of users or extensions available in a system.
What is a Call Queue?
A Call Queue is a line of callers waiting for an agent in a call or contact center environment, with features for managing call order and monitoring queue status.