What is a VoIP Switchboard?
A VoIP Switchboard, in VoIP telephony, refers to a PBX or a software allowing efficient call direction, with switching managed at the provider level.
What is a Hosted PBX?
A Hosted PBX provides PBX services via an internet connection, similar to on-premise systems but with hardware maintenance and upgrades managed by the service provider.
What is ACD in VoIP?
Automatic Call Distribution (ACD) in VoIP manages the allocation of incoming calls to available agents in a call center, ensuring efficient call handling based on agent availability and call priority.
What is a Key System Phone?
A Key System Phone, reminiscent of traditional landline structures, shares lines among all phones, allowing call holding and pickup at different locations.
What is a Local Call?
A Local Call refers to calls within a single switching center or area code, a concept that has evolved with the advent of mobile and VoIP technologies offering broader calling plans.