COMMON VOIP TERMS
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What is PABX?
PABX (Private Automatic Branch Exchange) is a modern PBX system that automates call switching, with most modern PBXs effectively being PABXs.
What is CNAM in VoIP?
Caller ID Name (CNAM) in VoIP displays the caller's name, varying across service providers. It requires database synchronization among providers for...
What is Cloud PBX?
Cloud PBX offers PBX features through the internet, with decentralized, redundant hardware sets, differing from hosted PBX by not being tied to...
What is Circular Call Routing?
Circular Call Routing rotates agents in the call distribution list, ensuring equitable distribution of calls among agents.
What is Choppy Audio?
Choppy Audio in telecommunication occurs when speech is broken up, sometimes missing words, often due to packet loss or bandwidth limitations.