COMMON VOIP TERMS
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What is a CLEC in VoIP?
Competitive Local Exchange Carrier (CLEC) in VoIP represents newer telecom service providers, established post-1996 Telecommunications Act,...
What is a Channel?
In VoIP, a Channel is a unit representing part of the maximum number of simultaneous in-use items, like call capacity in trunking or IVR systems.
What is a Calling Line ID?
Calling Line ID, similar to Caller ID, shows the calling number on the receiver's phone, aiding in basic call screening and can sometimes be managed...
What is a Call Queue?
A Call Queue is a line of callers waiting for an agent in a call or contact center environment, with features for managing call order and monitoring...
What is a Call Path?
A Call Path refers to the capacity to handle calls in a hosted service, often equating to the number of users or extensions available in a system.