COMMON VOIP TERMS
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What is a Channel?
In VoIP, a Channel is a unit representing part of the maximum number of simultaneous in-use items, like call capacity in trunking or IVR systems.
What is a CLEC in VoIP?
Competitive Local Exchange Carrier (CLEC) in VoIP represents newer telecom service providers, established post-1996 Telecommunications Act,...
What is a Codec?
Codec, short for "Compression Decompression," is a technology that compresses and decompresses audio for transmission, determining audio quality in...
What is a Conference Call?
A Conference Call allows three or more people to participate in a call simultaneously, either via SIP-compatible phones or a separate conference...
What is a Call Center in VoIP?
Call Centers in VoIP are systems where callers are queued to wait for available agents. These queues are dynamically managed, ensuring efficient...