COMMON VOIP TERMS
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What is a Call Group in VoIP?
A Call Group is a set of phones that receive calls to a single number or extension, utilizing different distribution methods for call management.
What is a Call Path?
A Call Path refers to the capacity to handle calls in a hosted service, often equating to the number of users or extensions available in a system.
What is a Call Queue?
A Call Queue is a line of callers waiting for an agent in a call or contact center environment, with features for managing call order and monitoring...
What is a Conference Call?
A Conference Call allows three or more people to participate in a call simultaneously, either via SIP-compatible phones or a separate conference...
What is a Call Announcement?
A Call Announcement is an audio message that plays before a phone starts ringing, ensuring the caller hears the message even if the call is quickly...