COMMON VOIP TERMS
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What is a Phone Line Key?
A Phone Line Key on a phone designates individual lines, varying between 2 to 12 keys depending on the model, and can be used for managing multiple...
What is a Call Queue?
A Call Queue is a line of callers waiting for an agent in a call or contact center environment, with features for managing call order and monitoring...
What is a Call Path?
A Call Path refers to the capacity to handle calls in a hosted service, often equating to the number of users or extensions available in a system.
What is a Call Group in VoIP?
A Call Group is a set of phones that receive calls to a single number or extension, utilizing different distribution methods for call management.
What is a Call Center in VoIP?
Call Centers in VoIP are systems where callers are queued to wait for available agents. These queues are dynamically managed, ensuring efficient...