COMMON VOIP TERMS
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What is Agent Availability?
Agent Availability measures the percentage of time an agent is marked 'Available' in a call queue, useful for monitoring call distribution and agent...
What is CSR in VoIP?
Customer Service Record (CSR) details legal ownership of a phone number, including authorized signers and service addresses, and is protected by the...
What is Choppy Audio?
Choppy Audio in telecommunication occurs when speech is broken up, sometimes missing words, often due to packet loss or bandwidth limitations.
What is Circular Call Routing?
Circular Call Routing rotates agents in the call distribution list, ensuring equitable distribution of calls among agents.
What is CNAM in VoIP?
Caller ID Name (CNAM) in VoIP displays the caller's name, varying across service providers. It requires database synchronization among providers for...