Since 2007, Laura Patterson has grown Accents Home and Gifts into a Hattiesburg treasure, with locations at Oak Grove (11 Office Park Drive) and Midtown (109 S 31st Ave, Suite 50). Known for exceptional care and the most registered brides, babies, and graduates in South Mississippi (see registries), Laura’s team needed a phone system to keep up with their loyal customers.

Accents isn’t just any gift shop—it’s the largest Estelle Colored Glassware retailer in Hattiesburg (shop Estelle) and the exclusive Hattiesburg dealer for Etta B Pottery and Jon Hart Luggage. These unique offerings drive a flood of calls, from registry inquiries to special orders.

Accents’ old Comcast system buckled under the weight of calls from registries and exclusive gift inquiries. Staff couldn’t keep up, costs were sky-high, and without features like call routing, customer care took a hit—especially during peak gift-giving seasons.

EasyVoIP gifted Accents a wireless phone system at both Oak Grove and Midtown locations (2 Yealink W56H cordless, 4 Fanvil V62W desk phones at Oak Grove, and 2 Yealink W56H at Midtown). With advanced IVR for call routing, voicemail-to-email, and scalability, it slashes Comcast costs and adds must-have features.

With EasyVoIP, Laura’s team stays ahead of the call rush. “It’s a total win,” she says. “We’re saving money and keeping our customers first.” From Oak Grove to Midtown, Accents’ top-notch care shines brighter than ever.