Accents Home and Gifts: A Hattiesburg Icon Upgrades with EasyVoIP
Accents Home and Gifts, the Pine Belt’s largest gift shop, is a Large Small Business with a big heart for customer care. Laura Patterson’s two Hattiesburg stores shine thanks to EasyVoIP’s small business phone system, saving money and boosting service.
The Heart of Hattiesburg Gifting
Since 2007, Laura Patterson has grown Accents Home and Gifts into a Hattiesburg treasure, with locations at Oak Grove (11 Office Park Drive) and Midtown (109 S 31st Ave, Suite 50). Known for exceptional care and the most registered brides, babies, and graduates in South Mississippi (see registries), Laura’s team needed a phone system to keep up with their loyal customers.
Exclusive Offerings, Endless Calls
Accents isn’t just any gift shop—it’s the largest Estelle Colored Glassware retailer in Hattiesburg (shop Estelle) and the exclusive Hattiesburg dealer for Etta B Pottery and Jon Hart Luggage. These unique offerings drive a flood of calls, from registry inquiries to special orders.
The Phone Fiasco
Accents’ old Comcast system buckled under the weight of calls from registries and exclusive gift inquiries. Staff couldn’t keep up, costs were sky-high, and without features like call routing, customer care took a hit—especially during peak gift-giving seasons.
“Our phones were a mess, and it was costing us,” Laura recalls. “We needed something better to keep our customers happy.”
EasyVoIP to the Rescue
EasyVoIP gifted Accents a wireless phone system at both Oak Grove and Midtown locations (2 Yealink W56H cordless, 4 Fanvil V62W desk phones at Oak Grove, and 2 Yealink W56H at Midtown). With advanced IVR for call routing, voicemail-to-email, and scalability, it slashes Comcast costs and adds must-have features.

Fanvil V62W

Yealink W56H
A Gift That Keeps Giving
With EasyVoIP, Laura’s team stays ahead of the call rush. “It’s a total win,” she says. “We’re saving money and keeping our customers first.” From Oak Grove to Midtown, Accents’ top-notch care shines brighter than ever.
Your Business Deserves the Best
Accents Home and Gifts shows how EasyVoIP’s wireless phone systems transform Hattiesburg businesses. Ready to save money and delight your customers? Visit accentshomeandgifts.com or get your free quote today!